Red Canoe is dedicated to safeguarding your personal information and account data. The information provided on this site is meant to inform you of our security practices and to assist with personal protection of your account information.
Red Canoe Credit Union is committed to providing you with competitive products and services to meet your financial needs and help you reach your goals. We are equally committed to protecting the privacy of our members.
What to Expect From Red Canoe Credit Union
Tips for Protecting Your Accounts Online
1. Set good passwords. A good password is a combination of upper and lower case letters, numbers and special characters. Set your password to something that is not easily guessed and change your password frequently. You should not choose an Online Banking password that is the same as your email or social media passwords. Never write your password down or share it with others.
2. Don't reveal personal information via email or text. Emails and text messages can be masked to look like they are coming from a trusted sender when they are actually from someone else. Play it safe, do not send your personal information such as account numbers, social security numbers, passwords etc. via email or texting.
3. Don't download that unknown file! Opening unknown files attached to emails can be dangerous especially when they are from someone you do not know as they can allow harmful malware or viruses to be downloaded onto your computer. Make sure you have a good antivirus program on your computer that is up-to-date.
4. Links are not always what they seem. Never log in from a link that is embedded in an email message. Criminals can use fake email addresses and make fake web pages that mimic the page you would expect. To avoid falling into their trap, type in the URL address directly and then log in.
5. Web sites are not always what they seem. Be aware that if you navigate to a Web site from a link you don't type, you may end up at a site that looks like the correct one, when in fact it's not. Take time to verify that the Web page you are visiting matches exactly with the URL that you would expect.
6. Logoff from sites when you are done. When you are ready to leave a site you have logged in to, logoff rather than just closing the page.
7. Monitor account activity. Monitor your account activity regularly either online or by reviewing your monthly statements and report any unauthorized transactions right away. Always contact the credit union by phone at 800-562-5611 if you feel your personal information has been compromised.
To protect the information you provide us online, we use multiple levels of security. The application information we accept online and our Online Banking service relies on industry standard "Secure Sockets Layer" (SSL) encryption to secure your transaction information and communication. When you visit our Web site, you can access site information, without revealing your personal identity. However, in order to help us identify you for future site visits, we use "cookies" to track your visit. A "cookie" is a piece of information that our web server stores on your computer hard drive and retrieves later. The cookie will not request, require or collect personal identity information and you remain anonymous. Your member information is not accessed by or stored within a cookie in any way.
The Credit Union does not consider email to be a secure form of communication for sensitive information. Please do not email personal or account information to the credit union. If you need specific account assistance please call the Credit Union at 800-562-5611 so we can assist you and protect your personal and account information.
Free Annual Credit Report
The Fair Credit Reporting Act (FCRA) allows consumers to view their credit reports on an annual basis through the national credit reporting agencies of Equifax, Experian and TransUnion. Reviewing your free credit report on an annual basis will help reduce the impact of fraud and identity theft on your Social Security Number.
Visit www.annualcreditreport.com to view your free annual credit report or call 877-322-8228 for more information.
ID Theft Prevention Tips
Victims of Identity Theft
If you are a victim of identity theft, here are some steps you should take immediately:
Reporting Fraud Contact Information:
Red Canoe Credit Union
After hours Card Services 800-754-4128
Equifax - www.equifax.com
Fraud Reporting 800-525-6285
Experian - www.experian.com
Fraud Reporting 888-397-3742
TransUnion - www.transunion.com
Fraud Reporting 800-680-7289
Federal Trade Commission - www.identitytheft.gov
ID Theft Hotline 877-438-4338 (877-IDTHEFT)
Social Security Administration - www.socialsecurity.gov (Fraud Link)
Fraud Hotline 800-269-0271
This Digital Privacy Statement sets out how Red Canoe Credit Union uses and protects information that you give us when you use this website. We are committed to ensuring that your privacy is protected.
Information we collect:
What we do with the information we gather:
We use this information to understand your needs and provide you with better service. We may use it in the following ways:
Red Canoe Credit Union and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the AdWords & DoubleClick cookie) to do the following:
Red Canoe Credit Union uses data from Google’s Interest-based advertising or 3rd-party audience data (such as age, gender, and interests) with Google Analytics to serve more relevant ad experiences across the web based on previous visits to our website.
You can edit your Google ad settings here.
You can opt-out of select internet based advertising here.
You can learn more about internet advertising and your choices here.
Facebook Remarketing and Custom Audiences
We reserve the right to change this Website Digital Privacy Statement, and you agree it is your responsibility to check this Website Digital Privacy Statement periodically for any changes.